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FAQ

  • Where do you ship? How much is Shipping?

    • We currently ship everywhere in the US. Shipping  USPS Priority Mail and is a flat rate fee of $15.00. â€‹

  • How are Caswell Cookies made?

    • Cookies are made fresh to order. Each cookie is individually homemade in a home kitchen. â€‹

  • What is the best way to enjoy a Caswell Cookie?

    • For the best flavor we recommend heating up your cookie in the  microwave fro 10-20 seconds. You will not regret it! :)​

  • How big are Caswell Cookies?

    • Our cookies are big! ranging from 6-8 ounces. Thats right, up to half a pound per cookie! WOW!​

  • Do you make allergen free cookies?

    • every cookie is baked in a kitchen that does contain nuts. while some cookies may not have that ingredient it is not possible to say it could not have come into contact. ​

  • How long do Caswell Cookies last?

    • Each cookie is individually packaged and heat sealed. which means they can last for up to 2 weeks at room temperature unless theres cream cheese in it. In which we recommend storing in the fridge. 

  • Can I freeze them?

    • Yes! you can freeze them for up to 3 months. To eat, simply let thaw at room temperature for a few hours. Then heat up in the microwave and enjoy! ​

  • Do you offer refunds?

    • We do not offer refunds at this time.

  • What happens to a lost or damaged package?

    • Once the carrier has picked up your package it is out of my hands. I am not responsible for any lost or damaged packages. Please take into consideration that it does get hot outside and cookies can melt. I recommend putting them in the fridge or freezer as soon as they arrive. ​

  • Do you offer Bulk/Catering orders?

    • yes! we do request a minimum of 3 weeks notice. Please contact us directly through email and we will gladly worth with you​. 

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